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Claim This BusinessAbout North Texas Custom Plumbing
North Texas Custom Plumbing has earned a perfect 5-star rating across six verified homeowner reviews in Dallas, Texas. This family-operated plumbing company specializes in water heater installation and repair, serving residential clients throughout the Dallas metro area. Customers consistently praise their punctuality, professionalism, and transparent pricing, making them a trusted name for homeowners facing plumbing emergencies or planning upgrades.
What distinguishes North Texas Custom Plumbing is their specialized expertise with tankless water heater systems, particularly Rinnai units. Unlike contractors who default to full replacements, their technicians diagnose thoroughly to identify the actual root cause, saving customers unnecessary expense. Reviewers note their willingness to spend quality time troubleshooting issues other plumbers overlooked, then explaining options before proceeding with repairs.
Homeowners repeatedly mention technician Nathan for same-day arrivals and completion of water heater replacements within hours. Another reviewer credits Riley with solving a temperature-dropping issue that two previous contractors could not resolve, identifying faulty valves rather than the water heater itself. A Christmas Eve emergency brought Nathan back the next day for a replacement, demonstrating availability beyond typical business hours.
What Customers Say
All six reviews award five stars, with three explicitly naming technicians Nathan, Riley, or Nathan again, an unusually high rate of personal technician recognition. Five reviewers mention tankless water heater installations or repairs, indicating specialization. No negative feedback appears across the dataset.
Services
Tankless Water Heater Installation
Rinnai tankless unit installation, with same-day service available for qualifying calls. Typical jobcompleted within three hours.
Water Heater Replacement
Traditional and tankless water heater replacement, including sourcing units and completingfull installation.
Water Heater Repair & Diagnostics
Troubleshooting temperature issues, pressure problems, and performance complaints with accuratediagnosis.
Valve Replacement
Identification and replacement of faulty valves causing water heaterperformance issues.
Plumbing Leak Repair
Detection and repair of leaks in water heater connections and associated piping.