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Claim This BusinessRhead Plumbing LLC operates as a family-owned contractor headquartered in Wylie, Texas, serving the greater North Texas region including Allen, Plano, Richardson, Garland, and surrounding communities. With more than 25 years in operation and a Responsible Master Plumber license, the company has completed over 4,247 projects for more than 1,250 residential and commercial customers. The business maintains full insurance coverage and holds a 5.0-star average rating across 291 verified Google reviews, a near-perfect score that places Rhead among the most recommended plumbers in Collin and Rockwall counties.
What distinguishes Rhead Plumbing from neighboring contractors is their methodical approach to diagnostics and their commitment to transparent communication throughout every service call. The team performs sewer isolation testing, a specialized service many area plumbers lack the equipment to offer, along with comprehensive home plumbing inspections that catalog every shutoff valve and connection point for homeowner reference. Their process includes upfront pricing discussions before work begins, photo documentation of completed repairs, and follow-up communication that clients repeatedly cite as unexpectedly thorough for a small regional business.
Customer reviews name specific technicians handling distinct scenarios: Tyler diagnosed a sprinkler system issue, walked the homeowner through manual shutoff procedures, and arranged Same-Day repair. Grace Liu described a full water heater replacement where Jenn Rhead managed scheduling and city inspection coordination while Joe maintained a spotless worksite. Multiple reviewers note Joe answered emergency calls on his day off, and Kat's review describes a stubborn leak that required two return visits, Rhead credited her final invoice only for the successful repair, not the earlier unsuccessful attempts.
The contractor maintains a 5.0-star average from 291 Google reviews, with every reviewer awarding 5 stars, a consistency rare in service industries. Reviewers consistently mention fast response times, upfront pricing, and the technician arriving when promised. Two negative-costing repair themes appear: a leak evading initial detection and fair pricing acknowledged across multiple reviews.
Specialized detection for hidden leaks including sewer isolation testing, with photo documentation of repair locations.
Installation, replacement, and repair of water heaters including coordination with city inspection requirements.
Clearing clogged drains using professional equipment, with upfront diagnostic imaging before work begins.
Installation of new fixtures and hardware, with quality materials and neat visual finishing.
Licensed gas line installation and repair for residential appliances and heating systems.
Complete pipe replacement services for older homes, with photo documentation and post-job walkthrough.
Comprehensive home plumbing audits documenting every Valve, connection, and potential concern point.