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About Troy Heating And Air
Troy Heating And Air serves the Dallas metro area with a 4.9-star average drawn from 46 customer reviews. The air conditioning contractor handles residential heating and cooling needs across the region, including service calls to Waco. Multiple reviewers specifically commend the team for honest assessments and reasonable pricing, noting they prioritize repairs over replacements when feasible.
What distinguishes this contractor is their commitment to solving difficult problems that other companies could not resolve. Reviewers describe instances where the team located hard-to-find parts for older units and correctly diagnosed issues that led other contractors to recommend expensive full-system replacements. The technicians work in challenging conditions, including attic spaces during extreme summer heat, to complete repairs rather than defaulting to new equipment sales.
Customer stories illustrate the service approach. One reviewer in Waco recounted how Ron and his son Ronnie spent time in an attic exceeding 80 degrees attempting to repair an older unit rather than pushing for a replacement. Another homeowner described how the team found a cut in ductwork that two other HVAC companies missed, saving an $8,000 new system recommendation. A third reviewer noted the same-day response during a heat wave and a technician who returned without charge to ensure the repair was complete.
What Customers Say
All 46 reviewers award 5 stars, with Ron and Ronnie (described as father and son) named in multiple positive assessments. Reviewers consistently mention honest diagnostics, reasonable pricing, and persistence in finding difficult problems. Three specific customer scenarios in reviews describe same-day emergency response and repairs that avoided unnecessary new equipment purchases.
Services
AC System Repair
Diagnosis and repair of cooling system failures including refrigerant issues, electrical problems, and component replacements.
Emergency AC Service
Same-day response availability for system failures, with multiple reviewers receiving rapid assistance during heat emergencies.
System Troubleshooting
Diagnostic services identifying root causes rather than defaulting to replacement recommendations.
Preventive Maintenance
Service calls for ongoing system care including three properties tracked across multiple yearly visits per reviewer accounts.
Thermostat Diagnostics & Repair
Assessment and repair of thermostat malfunctions affecting cooling performance across different units.