True Integrity Plumbing LLC

True Integrity Plumbing LLC has served the Dallas-Fort Worth metroplex since well over a decade, building a reputation for handling complex residential and light commercial plumbing challenges that send other contractors scrambling. The company holds a master plumbing license and maintains an A rating with the Better Business Bureau, while serving neighborhoods across Dallas proper, Richardson, Garland, and the suburban corridors extending toward Plano. Seven verified client reviews aggregate to a 4.4-star average, with multiple five-star ratings emphasizing the team's willingness to tackle very hard jobs and follow through with thorough post-service communication.

The company has cultivated expertise with Navien tankless water heater systems, a specialty that separates them from generalist plumbers who default to storage-tank replacements. This focus enables diagnostic precision and efficient repair sequences that minimize parts-on-hand delays. Technicians Jordan, Steve, and Travis carry a combined four-plus decades of hands-on Field experience, with Travis described by longtime clients as a blessing to both team and community. The team leverages in-house diagnostic protocols rather than generalized troubleshooting scripts, allowing targeted repairs that respect the customer's existing equipment when feasible.

Longtime client Bruce Walker has entrusted the company for nearly two decades across fixture additions, complete home re-pipes, and emergency leak response during severe weather events, including a major ice storm that produced ceiling collapses requiring rapid water management. Artie Hancock's five-star review specifically praised Jordan's patience during post-repair follow-up questions about a Navien unit. Negative feedback centers on a single 2025 dispute over pricing clarity for sink seal and faucet replacement work.