First Degree Refrigeration

First Degree Refrigeration operates as a family-owned HVAC contractor in El Paso, Texas, with 17 verified client reviews averaging 4.4 stars. The company handles residential and light commercial heating, cooling, and refrigeration systems, serving customers throughout the El Paso metro area. Business hours run Monday through Friday from 8 AM to 5 PM, with 24-hour emergency response available for existing clients.

The company maintains dealer partnerships with Bryant, American Standard, and Goodman, offering installation and servicing across major HVAC equipment lines. Their service menu includes air duct fabrication and installation performed in-house, along with preventive maintenance programs designed to extend system lifespan. A seasonal 15% discount encourages early summer tune-ups, helping homeowners avoid peak-demand delays when triple-digit temperatures arrive.

Reviewer Yvette Hernandez described calling First Degree when her air conditioning failed before summer fully arrived, and technician Rene arrived same-day to diagnose and balance the vents affecting her son is room. The quick resolution earned her recommendation and repeat business. However, a contrasting review from William Pillsbury detailed frustration after new heating equipment installed in late spring failed to produce heat come winter, with Jesica cited as the owner or manager who could not waive a diagnostic charge. This tension between responsive service and post-installation warranty support appears in the company is client feedback.