Gonzalez Heating & Cooling

Gonzalez Heating & Cooling has served the El Paso community for over 30 years as a family-owned HVAC contractor, holding state license #18347 and maintaining an A+ rating with the Better Business Bureau. With 82 verified customer reviews averaging 4.0 stars, the company handles residential heating and cooling needs across the city, from older homes in the Kern neighborhood to newer construction in the Northeast. The shop operates Monday through Friday from 7:30 AM to 3:30 PM, providing scheduled maintenance, system replacements, and emergency repairs.

Several reviewers highlight Gonzalez Heating & Cooling's longtime presence in the community as a differentiating factor. Longtime customer Christian Gallardo notes the company has serviced every home he has lived in over 15 years, providing both routine maintenance and complete system upgrades. The company maintains relationships with major equipment manufacturers and sources parts from authorized distributors, though customers report instances where installed brands differed from initial quotes. Service technicians arrive in company-branded vehicles and explain diagnostic findings before recommending repairs.

Two customers describe specific scenarios that shaped their experience. Nick Hogue reported a two-week delay for a service call on a cooling issue, followed by a no-show appointment, then discovered an improperly soldered joint required a $1,000 refrigerant refill by another company. However, Christian Gallardo's 5-star review emphasizes they "go above and beyond" to ensure satisfaction, recommending the contractor for jobs both large and small.