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Claim This BusinessB Moore AC & Heating has served Ferris and surrounding Ellis County communities for over two decades. The company holds state licensing and maintains an A+ rating with the Better Business Bureau, backed by 21 verified customer reviews averaging 4.5 stars. Owner Bruce Moore operates the business directly, ensuring every service call receives personal attention from a seasoned technician. The company primarily serves residential customers in Ferris, Waxahachie, and neighboring towns, handling common Central Texas challenges ranging from brutal summer heat waves to occasional winter freezes that stress heat pump systems.
What distinguishes B Moore AC & Heating is Bruce Moores hands-on approach and diagnostic thoroughness. Multiple reviewers recount how he traced problems beyond initial symptoms, identifying underlying issues like burned-out fan motors causing freezing coils, or discovering that mismatched wiring from a previous heat pump installation created system conflicts. The company handles standard repairs and maintenance, but the real value lies in Morgs ability to explain exactly what went wrong and what was done to fix it. Customers consistently note he provides upfront estimates, writes detailed invoices, and follows up personally when messages are left.
Customer experiences reveal the companys commitment to responsive service. When Chris Gutierrez AC failed during a late-night heat wave, Bruce arrived the next morning and completed the repair within an hour. Jimmy Tyler described how Moores team cleaned his unit, checked Freon levels, climbed into the attic to inspect ductwork, discovered the actual problem, and replaced two components on the spot. For Roman Rodriguez, Bruce provided same-day service in Waxahachie during extreme heat, diagnosing the issue quickly and writing a fair estimate. These firsthand accounts show the technician arrives prepared to solve the problem on the first visit.
Twenty-one reviewers give B Moore AC & Heating 4.5 stars overall. Five reviewers specifically mention same-day or next-morning arrival during emergencies, with Chris Gutierrez and Jimmy Tyler praising hourly repair completion. Negative feedback centers on one callback and scheduling experience, while positive reviews highlight diagnostic skill, fair pricing, and Moores direct communication.
| Sunday | 1–5 PM |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| ThursdayToday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | 8 AM–5 PM |
Identifies root causes including fan motors, Wiring faults, and refrigerant issues; most repairs completed same day.
Deep cleaning, Freon level checks, coil inspection, and performance verification for reliable operation.
Installation, repair, and troubleshooting for heat pump systems suited to Central Texas temperature swings.
Attic and crawlspace duct inspection to identify leaks, blockages, and efficiency-robbing problems.
Fan motor replacement, board repairs, and part swaps using qualityOEM components.