AC Supply, a Robert Madden Industries Company

AC Supply operates in Fort Worth as a wholesale heating and cooling distributor under Robert Madden Industries, a family-owned company with 16 locations spanning Texas. The business holds a 4.4-star rating drawn from 40 customer reviews, reflecting mixed but generally solid satisfaction among those who have purchased equipment and parts here. As a wholesale supplier rather than an installation contractor, AC Supply serves both homeowners tackling DIY repairs and professional HVAC technicians seeking same-day components for service calls. The Fort Worth location at 6021 43rd Street (though Lubbock is also listed) serves the Dallas-Fort Worth metro area and surrounding communities.

What distinguishes AC Supply from typical retail HVAC shops is its status as a wholesale distributor carrying major equipment lines including Carrier, Bryant, Payne, and Day&Night units alongside a broad inventory of replacement parts and fittings. The company emphasizes its scale, 16 Texas locations, while maintaining family ownership, a combination reviewers note translates to competitive pricing and accessible counter staff who understand technical specifications. One reviewer specifically mentioned paying approximately one-quarter of quotes received from other suppliers, suggesting meaningful cost advantages for price-conscious buyers.

Several reviewers describe specific scenarios where counter staff delivered exceptional assistance. One customer detailed how an employee stayed past closing time to help locate fittings and verify all components needed for a home repair, ensuring the customer could complete the installation upon returning. Another reviewer praised the staff for answering technical questions and locating hard-to-find parts. However, two negative reviews cite frustration: one regarding order discrepancies (wrong sizes or counts) and another about response during an ice storm emergency, where a surcharge was requested for after-hours assistance. These mixed experiences suggest service quality may depend on timing and specific staff interactions.