Metro Service Air Conditioning & Heating

Metro Service Air Conditioning & Heating has served Garland and surrounding Dallas County neighborhoods since 2012, when Anibal Ovalle launched the company as a two-person father-and-son operation. The business has since grown to five full-time EPA-licensed technicians, including Anibal's son David, who now co-owns the company. The company holds additional licensing in electrical and plumbing trades, and maintains a fully stocked shop enabling same-day or weekend emergency calls. Across 20 verified reviews, the company maintains a 4.8-star average rating, with recent customer feedback emphasizing transparent pricing and clear communication throughout service appointments.

What distinguishes Metro Service from other area contractors is their multi-trade expertise and rapid-response capability. The Ovalle team maintains in-house inventory for overnight and weekend service calls, avoiding the delays that plague competitors who must order parts. Their website notes a $50 service fee that gets waived with any repair, and their combined experience in residential and commercial HVAC installations spans hundreds of projects. The company also offers financing options for major equipment replacements, addressing a common barrier for homeowners facing unexpected system failures.

Customer reviews name specific technicians and describe particular scenarios that illustrate the company's approach. Reviewer Nafees Ahmed described working with David on a control board fix and coil replacement, praising his communication throughout both processes. Another reviewer, Venkatesh Pasam, noted that Anibal and a technician named Gomez arrived the day after his initial call and completed the service by end of day. Gary McCoy specifically mentioned the technician arrived on time, assessed his AC condition, and completed repairs quickly and correctly, adding that for the first time he didn't feel taken advantage of. The company responds to reviews directly, with multiple 5-star reviewers noting they would call Metro Service again for future HVAC needs.