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Claim Your Free PageHitchcock Plumbing Sewer Electrical Water Haters & Air Conditioning Repair CO has served the Hitchcock community and surrounding Galveston County since 1994, operating as a multi-trade contractor offering plumbing, sewer, water heater, and air conditioning services. The company holds a Texas state plumbing license and maintains an A+ rating with the Better Business Bureau. Across 11 verified customer reviews, the business earns a solid 3.9-star average, with recent feedback highlighting responsive same-day service and fair pricing on both residential and light commercial projects. The contractor primarily serves Hitchcock, Texas City, and communities extending toward Galveston Island and the Bolivar Peninsula.
What distinguishes this contractor is its hands-on approach to complex sanitation systems. Multiple reviewers specifically praise the team's work with older well and septic setups, including root intrusion removal and sewer pump servicing, services many area contractors avoid due to the technical demands. The company maintains in-house inventory for common repair components, reducing wait times on standard water heater replacements and drain clearing calls. Unlike larger franchises that route calls through centralized dispatch, callers at (409) 209-1545 speak directly with office staff who coordinate same-day field visits when warranted by the situation description.
Customer stories reveal consistent performers worth knowing. Carl Grossman earnsrepeatmentions for rapid response times, he arrived within hours of a flooded toilet call and resolved the blockage within sixty minutes. Another reviewer credits the crew for carefully protecting landscaping while addressing a failing septic system on a property with mature trees. The negative reviews center almost entirely on scheduling miscommunications and missed callback promises, with one client noting she ultimately hired a Galveston-area plumber when the promised Tuesday appointment never materialized despite office confirmation. These accounts suggest the technical work delivers consistently while administrative coordination remains an area where customers may benefit from follow-up calls.
Three of five positive reviews mention specific technicians by name (Carl Grossman, Cris), praising same-day response and fair pricing on septic and water heater work. Negative reviews (three of six) cite scheduling failures, missed callbacks and appointments that never materialized despite confirmation, with two mentioning phone communication issues specifically. The 1-star accounts do not critique actual repair quality.