Count On Comfort A/C and Heating

Count On Comfort A/C and Heating operates in Houston with a perfect 5.0-star rating across 16 verified customer reviews. The contractor maintains extended service hours from 7 AM to 8 PM seven days a week, accommodating residents throughout the greater Houston metro area including neighborhoods like Memorial, Meyerland, and the Heights. Reviewers consistently highlight the technician Roger by name, describing him as extremely professional, knowledgeable, and communicative throughout service appointments. The company handles both residential cooling and heating systems, with multiple reviewers referencing maintenance on condenser units, blower assemblies, and performance upgrades like soft start devices.

The contractor distinguishes itself through exceptional communication practices that reviewers repeatedly praise. Multiple customers note that the technician took time to explain each step of the repair process, kept them updated on progress, and ensured confidence in the work being performed. This transparent approach extends to pricing, where reviewers emphasize no surprise charges or aggressive upselling occurred. The company appears to prioritize long-term system health over quick fixes, with one reviewer noting the technician recommended a soft start device specifically for extending the longevity of their AC system rather than pushing more expensive alternatives.

Customers describe specific scenarios where the company delivered beyond expectations. One homeowner recounts a maintenance visit where the technician thoroughly explained the condition of their 4-ton condenser and blower units, then walked them through the rationale for installing a soft start device to reduce startup amperage. Another reviewer emphasizes the team member they worked with was relatable and honest, taking time to reassure them about the recommended approach. These interactions reflect a pattern of customer education and transparency that reviewers specifically identify as rare in the HVAC industry.