Glacial Air Conditioning & Heating Service, LLC

Glacial Air Conditioning & Heating Service, LLC operates as an air conditioning repair specialist in Houston, Texas, earning a 4.6-star rating across 11 customer reviews. Technicians at this locally owned business handle residential cooling system repairs, addressing problems that other contractors either cannot diagnose or leave unresolved. Homeowners throughout the Houston metro area turn to this team when their AC units fail during summer heat waves or develop persistent drainage issues.

What distinguishes this contractor is the hands-on approach of lead technician Gerardo, who personally responds to service calls and stands behind every repair. Rather than delegating emergency calls to dispatchers, he returns calls directly on nights and weekends, sometimes skipping charges for diagnostic visits when the issue falls outside the scope of previous work. Customers note that Gerardo does not quit until the system runs properly, even tackling installations botched by other companies that required drain rerouting, pump removal, and custom secondary drainage solutions.

Reviewers detail specific scenarios where this team delivered: One customer describes how Gerardo arrived on time, diagnosed a cooling problem immediately, and completed repairs that same householders felt instant relief from. Another review recounts three separate calls over years, each time addressing new issues caused by remodeling work or accidental damage, with Gerardo occasionally waiving fees despite the extensive labor involved. These customer stories form the foundation of the business reputation in Houston neighborhoods.