Jensen Appliances

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About Jensen Appliances
Jensen Appliances operates as an appliance repair service in Houston, Texas. The business holds a rating of 1.8 stars derived from five customer reviews, indicating significant service challenges. Service hours extend from Monday through Friday, 8 AM to 8 PM, with Saturday availability from 8 AM to 5 PM, and Sunday marked as closed. The phone number for service inquiries is (281) 677-4892. The business serves the Houston metropolitan area, addressing common household appliance failures including refrigerators, freezers, and washing machines.
The limited available information about this contractor prevents detailed characterization of their service approach or specialized capabilities. Website content was not accessible at the time of review, and no manufacturer certifications, brand partnerships, or specialized service offerings could be verified through public records. Potential customers should verify licensing status and business registration directly through appropriate Texas consumer protection channels before engaging services.
Customer review accounts consistently describe communication barriers when attempting to schedule service. Margaret Coleman reported a loud freezer noise issue, noting she was instructed to call back the following morning without receiving subsequent responses to calls or text messages. Kristin Ramdeo described three separate service visits for a refrigerator that continued malfunctioning, resulting in lost food and an expired warranty period. Steve Black reported purchasing a leaking washer with subsequent telephone calls going unanswered. These accounts suggest potential gaps in follow-through and customer communication that merit direct verification with the business before committing to service.
What Customers Say
Four of five reviewers describe complete communication breakdowns, with multiple attempts to reach the business by phone yielding no response. One reviewer specifically documents three completed service visits that failed to resolve the reported appliance malfunction. The singular theme across all negative feedback involves unreturned calls and incomplete problem resolution following initial service attempts.
Working Hours
| Sunday | Closed |
| MondayToday | 8 AM–8 PM |
| Tuesday | 8 AM–8 PM |
| Wednesday | 8 AM–8 PM |
| Thursday | 8 AM–8 PM |
| Friday | 8 AM–8 PM |
| Saturday | 8 AM–5 PM |
Services
Refrigerator Repair
Diagnostic and repair services for refrigerator cooling system failures and compressor issues.
Freezer Repair
Maintenance and repair for freezer units experiencing noise, temperature regulation, or sealing problems.
Washing Machine Service
Repair for washing machine mechanical failures including leaks, drainage issues, and agitation problems.
Appliance Troubleshooting
Initial diagnostic assessment to identify malfunction causes before recommending repair or replacement.
In-Home Service Calls
Technician visits to customer residences for on-site appliance evaluation and repair.