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Claim This BusinessMr. Reliable Heating & Air has served Houston-area homeowners since 2010, building a reputation as the go-to team when cooling systems fail during the city's brutal summers. The company holds a Texas HVAC license and maintains an A+ rating with the Better Business Bureau. With 469 five-star reviews and a 4.9 overall rating, the company has handled tens of thousands of service calls across Houston, Katy, Sugar Land, and the surrounding metroplex.
What distinguishes Mr. Reliable is their unwavering commitment to transparent, ethical service. Unlike contractors who recommend full system replacements for minor issues, this team repairs what's broken, a philosophy echoed across nearly 500 positive reviews. They operate 24 hours a day, 365 days a year, including holidays. The company offers an annual membership program that includes two system tune-ups, priority scheduling, and discounts on repairs, making preventive maintenance accessible for budget-conscious homeowners.
Customer stories reveal the caliber of technicians working for Mr. Reliable. Cristian Vega once spent an entire evening tracking down a leak in a customer's copper line and evaporator coil, then returned the next day to oversee the installation team and verify everything functioned properly. Aiden, another service tech, spent hours adjusting attic airflow and installing a Nest thermostat for a homeowner who had been dealing with inconsistent cooling for months. Reviewers consistently praise these technicians for explaining every step of the repair process and never pushing unnecessary upgrades.
469 reviews yield a 4.9-star average, with customers repeatedly praising technicians Cristian, Aiden, Christian, and Edgar for honesty, thorough diagnostics, and refusal to upsell entire units when targeted repairs suffice. The recurring theme across feedback is trustworthy, ethical service that prioritizes long-term customer relationships over quick profits.
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| ThursdayToday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Diagnosing and repairing leaks, coils, condensers, and blower motors with comprehensive system tune-ups.
Round-the-clock availability for heat-related emergencies, holidays, and same-day urgent calls.
Installing new copper lines, indoor units, and outdoor condensers with post-installation verification.
Installing and configuring smart thermostats including Nest brands with system compatibility checks.
Adjusting ductwork and attic airflow to resolve inconsistent cooling and improve efficiency.
Annual plans with two tune-ups, priority scheduling, and discounts on parts and labor.