Star Service - A Fidelity Company

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About Star Service - A Fidelity Company
Star Service operates from Houston as part of the Fidelity Building Services Group, a regional building-services network spanning Louisiana, Mississippi, Alabama, and into Arkansas. The company maintains physical locations in Houston, New Orleans, Mobile AL, Florence/Jackson MS, and Pensacola FL, serving both Gulf Coast corridors with design-build and maintenance capabilities for commercial, industrial, and mission-critical facilities. With 15 verified client reviews yielding a 3.6-star average, the contractor registers a moderate but mixed reputation, some clients cite professionalism and technical expertise while others raise concerns about driver conduct and workplace safety standards.
The contractor distinguishes itself through specialized expertise in data centers and mission-critical facilities, offering dedicated services for bipolar ionization technology, HEPA filtration, and indoor air quality management, capabilities that address modern concerns around airborne contaminants including COVID-19 mitigation. Their portfolio includes building automation, retro-commissioning, and explosion-proof systems, positioning them as a solutions provider for complex HVAC challenges rather than routine residential service calls. The company also manages temporary heating, cooling, and power solutions for facilities requiring interim environmental control.
Customer feedback highlights distinct technician interactions. Lisbeth P documented a complete project cycle from initial contact through completion, noting on-time arrival, clear communication about scope, and a finished result exceeding expectations, an experience she contrasts with the difficulty of finding contractors who combine technical competence with customer service. Daniel Williams simply describes the team as professional and friendly. However, multiple reviewers, including Jeff Jordan, Jenna Erwin, and Imani Walker, document vehicle incidents involving company drivers, with specific descriptions ranging from parking violations to dangerous weaving through traffic on Houston roadways."
What Customers Say
Four of seven reviewers assign one-star ratings, with three citing reckless driving conduct by service vehicles. Conversely, two five-star reviews highlight professional behavior and technical skill. Negative feedback focuses on driver safety while positive comments acknowledge courteous technicians and quality workmanship.
Working Hours
| Sunday | Closed |
| Monday | 7 AM–4:30 PM |
| Tuesday | 7 AM–4:30 PM |
| Wednesday | 7 AM–4:30 PM |
| Thursday | 7 AM–4:30 PM |
| Friday | 7 AM–4:30 PM |
| SaturdayToday | Closed |
Services
Commercial HVAC Maintenance
Ongoing preventive maintenance programs for office buildings, retail locations, and institutional facilities.
Industrial Refrigeration Systems
Specialized refrigeration equipment installation and repair for manufacturing and processing plants.
Data Center & Mission Critical Cooling
Environmental control design and management for server rooms and critical infrastructure.
Indoor Air Quality Solutions
Bipolar ionization, HEPA filtration, and outdoor air ventilation improvements.
Building Automation & Controls
Automated system integration, smart controls, and energy management platforms.
Retro-Commissioning
Assessment and optimization of existing building systems for improved efficiency.
Temporary Heating & Cooling
Equipment rental and setup for facilities undergoing renovation or emergency needs.
Electrical & Plumbing Support
Integrated building trades including electrical infrastructure and plumbing systems.