Ferguson Plumbing Supply

Ferguson Plumbing Supply operates as a commercial and residential plumbing supply outlet in Irving, Texas, holding a 3.9-star rating across 35 customer reviews. Established as part of a national distribution network, this location at 3401 W Royal Lane serves plumbers, contractors, and occasionally homeowners seeking specialty parts. The store maintains standard weekday hours from 7 AM to 5 PM, with Saturday and Sunday closures. While primarily oriented toward professional trade customers, the Irving location assists walk-in shoppers needing specific plumbing components.

What distinguishes this Ferguson branch is its ability to source specialty items not physically stocked on-site. Multiple reviewers note that if a part isn't available locally, the store can typically order it in. This makes the location valuable for complex plumbing projects where standard big-box stores fall short. However, several customers caution that online and in-store inventory systems operate somewhat independently, which can create coordination challenges when ordering items for store pickup.

Customer experiences reveal significant variance in service quality. Reviewer FREDRICK 24.7.365 praised employee Kendra for staying late to help find urgently needed items and ensuring proper invoicing. Conversely, customers like Brian Hasina report frustrating phone system experiences, noting that calls route to distant call centers rather than the Irving location directly. John Rogers specifically warns professional plumbers against relying on counter sales, citing order accuracy issues.