Underwood's Heating & AC

Underwood's Heating & AC has kept Kerrville comfortable since 1985, when Lee Underwood launched the company as one of the original heating and cooling specialists in the Texas Hill Country. The company holds license TACL B003202C and maintains a 4.6-star average across 12 verified client reviews, reflecting decades of steady service to a community that values reliable craftsmanship. Operating as a family-owned shop, Underwood's serves Kerrville proper and extends support throughout the surrounding Hill Country region, building long-term relationships that span generations of homeowners.

What distinguishes this contractor emerges from a service philosophy rooted in honest dealing. The company advertises satisfaction guaranteed on all work performed, a pledge backed by three decades of local reputation. Their presence on Angie's List provides additional recourse for clients who seek third-party accountability. The team operates under a straightforward ethos captured in their belief that treating customers well produces reciprocal loyalty. While large metropolitan competitors may chase volume, Underwood's deliberately maintains a smaller operational footprint that prioritizes each service call.

Recent clients illustrate the personal approach Lee brings to each job. When Dr. Tracy A. Jones needed window AC units installed for her 89-year-old mother, Underwood's arrived promptly and immediately recognized the framing would require skills beyond their capacity. Rather than accepting the pay job anyway, Lee provided a direct referral to a qualified framing specialist, ensuring the elderly client received proper installation despite the additional step. Another reviewer described how Lee walked her through a troubleshooting diagnosis over telephone, resolving the issue without a full service visit and saving both time and expense.