Prime AC and Heat

Prime AC and Heat has earned a perfect 5-star rating across 919 client reviews in Lewisville, Texas. The company operates around the clock, every day of the week, ensuring that residents throughout the Dallas-Fort Worth metroplex have access to emergency heating and cooling repairs when they need them most. This contractor specializes in diagnosing and repairing systems that have been in service for two decades or longer, including units originally installed around the year 2000.

What distinguishes this contractor is the depth of technical expertise available for unusually complex repairs. Reviewers describe technicians who arrived the same morning after midnight inquiry submissions, handled so-called Frankenstein systems cobbled together from mismatched components, and resolved refrigerant line clogs that had defeated other service companies. The team includes senior-level technicians who perform final inspections and address challenging problems like rerouting condensate lines. Customers consistently mention fair, transparent pricing and written work contracts before major repairs begin.

Sean Kelly submitted a service request a few minutes past midnight and received a call the same morning, with a diagnostic technician arriving that afternoon. The system was over 20 years old with parts from multiple manufacturers creating an unconventional configuration. Technicians addressed the refrigerant line clogs and provided a same-evening replacement quote, working until nearly 8 PM before returning to complete the job the following day. Red Baron's review describes Alfredo arriving the same day to evaluate collapsed ducts and failed plenums, with a crew completing the installation in under five hours. Senior technician Chase later returned to reroute a leaking condensate trap line, explaining each step to the homeowner.