Quality Air Care

Quality Air Care has operated continuously since 1991, when Steve Wiggins founded the company after passing the Texas Class A contractor's exam (TACLA016509E). A University of North Texas graduate, Wiggins spent his early career around Denton before relocating to the Waco area, where he worked in maintenance for TSTC and the Lewisville I.S.D. Today he runs the shop from Lorena, Texas with his wife Sarah Wiggins, serving homeowners in McGregor, Hewitt, Waco, and surrounding communities. The company holds a 4.8-star average from 57 verified reviews, reflecting consistent praise for reliability and honest work.

What distinguishes Quality Air Care is their availability model. The team works evenings and weekends at no additional charge, a policy rooted in the understanding that cooling failures do not respect business hours. Steve Wiggins answers his own phone, which means homeowners speak directly with the owner to schedule same-day appointments. Service vehicles are stocked with the most commonly used parts and refrigerants, allowing technicians to complete most repairs during the initial visit rather than ordering components and returning days later.

Reviewers consistently highlight Steve's Sunday afternoon response when Brandy Rogers' upstairs system failed and her kids could not sleep in the heat. He arrived within two hours, diagnosed the fault, and presented several repair options before completing the work. Linda Owen recalled how Steve walked her through equipment details so she fully understood the job, and Michele Benninger noted that he pointed out parts likely to need attention down the road, offering filter recommendations and outdoor unit care tips to prevent future failures.