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Claim This BusinessHassell Free Plumbing has served Mabank and the greater Cedar Creek Lake area since 1997, building a reputation over more than two decades as the plumber local homeowners call first when something goes wrong. The company holds active Texas plumbing licenses and currently carries a 4.9-star average across 221 verified reviews, a volume of feedback that reflects the consistency of their work. Based in Mabank, the business dispatches technicians throughout Kaufman County and neighboring communities including Tool, Kemp, and Seven Points, responding to both scheduled service calls and urgent situations. Their fleet operates Monday through Friday from 8 AM to 3:30 PM, ensuring daytime availability for most residential needs.
What distinguishes Hassell Free Plumbing from neighboring contractors comes down to their approach toward diagnostics and transparency. Multiple reviewers specifically commend the technicians for taking time to explain problems in plain language rather than defaulting to industry jargon, and several mention the crew went beyond initial assessments to identify underlying issues that other companies had missed. The company emphasizes showing up on time, working efficiently without cutting corners, and leaving the worksite clean, practical priorities that resonate in reviews spanning decades. While specific brand partnerships or specialized equipment certifications aren't publicly detailed, the longevity of their client relationships suggests competence across standard residential systems including water heaters, drain networks, and fixture replacements.
Customer stories from recent reviews reinforce why Mabank residents return to Hassell Free Plumbing for ongoing needs. When Angela Black needed a repair, she secured an appointment faster than expected and found the technician arrived precisely on time, clearly explaining the issue before proceeding with a thorough fix that resolved it completely. Jean McSpadden's account stretches back twenty-three years to original construction plumbing on her older home, work that led to a lasting relationship with the crew still serving her today. Doug, mentioned in several recent reviews, has been praised for diagnosing hidden leaks, providing detailed part explanations, and completing repairs in single visits without repeated trips. These direct experiences illustrate the practical value local homeowners find in calling a familiar team rather than beginning anew with each plumbing issue.
Seven of eight reviewers award five stars, citing consistent on-time arrivals, thorough explanations, and reliable repairs that lasted. The lone three-star feedback centered not on work quality but on a scheduling miscommunication, technician Doug was described as competent and helpful despite the calendar confusion. Words appearing repeatedly include 'polite,' 'efficient,' and 'professional.'
| Sunday | Closed |
| Monday | 8 AM–3:30 PM |
| Tuesday | 8 AM–3:30 PM |
| Wednesday | 8 AM–3:30 PM |
| ThursdayToday | 8 AM–3:30 PM |
| Friday | 8 AM–3:30 PM |
| Saturday | Closed |
pinpoints hidden leaks using pressure testing and visual inspection; performs pipe repairs on all standard residential Materials
clears sink, shower, and floor drains using mechanical augers and hydro-jetting options; addresses slow drains and complete blockages
diagnoses heating failures, performs temperature adjustments, and replaces units reaching typical ten-year lifespan thresholds
installs faucets, garbage disposals, toilets, and replacement appliances; ensures proper sealing and connections meet code
replaces burst or corroded supply lines, focusing on copper and PEX materials common in East Texas construction
replaces failing main shutoffs and individual fixture valves; completes most replacements within thirty minutes
annual system checkups identify developing issues before they cause water damage or emergency calls; recommended before seasonal changes