Ken's Heating and Air Conditioning

Ken's Heating and Air Conditioning has earned a 4.9-star rating across 482 reviews in Marble Falls, Texas, establishing itself as a trusted name in residential climate control. The company operates with an office manager named Valerie who handles scheduling and customer communication, and fields a team of technicians including Adam and Tristan. Operating hours span eight to five, seven days a week, including weekends.

Based on verified customer feedback, the company responds swiftly to service calls. One reviewer documented a complete repair cycle within roughly 24 hours, from the initial scheduling call through diagnosis, warranty part ordering, and final installation. Another case involved a Saturday visit when competitors failed to answer, with the technicianwaiving an overnight fee for a needed heating system component and addressing related ductwork adjustments on the spot.

Technician Adam has been specifically recognized for heat pump repairs, arriving within two hours of a service request and taking time to explain each step of the diagnostic process. Another reviewer praised technician Tristan for his knowledge and professionalism during a service call. A common thread in positive reviews involves clear communication through emails and text updates about service status and parts purchases.