Cross Country Mechanical
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About Cross Country Mechanical
Cross Country Mechanical has built a 4.9-star average across 119 reviews in Merkel, Texas, serving homeowners throughout the Permian Basin and surrounding West Texas communities. The contractor handles residential and light commercial HVAC work ranging from routine maintenance to full system replacements. Reach the office at (325) 668-0078 Monday through Friday during standard business hours. The volume and consistency of favorable reviews point to an operation with solid local roots and a customer base that returns for ongoing service.
Reviewers repeatedly mention quick response times and transparent diagnostics as standout qualities. Andy Brown described receiving a replacement condensing unit within 24 hours of Chase identifying the problem, suggesting strong supplier relationships. The company handles diverse work including mini split charging, new vent installation, and traditional central air replacements. Chase appears as a lead technician across multiple reviews and has been noted mentoring younger crew members on diagnostic procedures, indicating investment in technical expertise over time.
Tyson Engel woke to a heating failure with his family sleeping cold and called Cross Country Mechanical; Josh and Jeremiah arrived the same evening and had the system running before bedtime. Mia Conde scheduled both an AC tune-up and a new vent installation; Chase handled the preventive maintenance while Josh and Joseph completed the ductwork modification, answering every question along the way. Lena Minor watched Chase teach a junior technician to trace problems and perform repairs, describing the patience and guidance as uncommon in the trade.
All eight reviews award 5 stars, with technicians Chase, Josh, and Joseph appearing most frequently across different job types from tune-ups to complete unit replacements. Reviewers consistently mention same-day response during heating emergencies, transparent pricing, and diagnostic explanations that helped them understand their systems rather than simply accept a bill.
What Customers Say
All eight reviewers gave 5-star ratings and specifically name technicians Chase, Josh, and Joseph across different job types including tune-ups, vent installation, and full unit replacements. Customers emphasize same-day response during heating emergencies, transparent pricing, and diagnostic explanations that help homeowners understand their systems rather than simply accept a repair bill.
Working Hours
| Sunday | Closed |
| Monday | 8 AM–5 PM |
| TuesdayToday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Services
AC and Heating Repair
Same-day diagnostic and repair for malfunctioning air conditioners and furnaces, including refrigerant issues, electrical faults, and component replacements.
New System Installation
Installation of complete central air conditioning systems and heat pumps, from condensing units to indoor coil and duct connections.
Mini Split Service
Charging, troubleshooting, and maintenance for ductless and mini split systems, including customer-installed units.
AC Tune-Up and Preventive Maintenance
Seasonal maintenance visits that include inspection, cleaning, and adjustments to improve efficiency and extend equipment life.
Ductwork Modifications
Addition of new vents and duct extensions to improve airflow distribution in existing systems.
Indoor Air Quality Assessment
Basic evaluation of airflow and system performance to identify comfort issues related to ventilation and equipment operation.