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Claim This BusinessWestern Allied Refrigeration & Appliances Heating & Cooling Services, Inc. has built a presence in the Permian Basin since establishing operations in Midland, Texas. With 186 customer reviews yielding a 4.5-star average, the company maintains a strong reputation across residential service calls. Reviewers specifically mention reaching the business from communities including Midland and Monahans, indicating service reach across the regional geography. The company operates as a full-service contractor handling both climate-control systems and major household appliances, positioning them as a versatile option for homeowners managing multiple mechanical systems.
The company's service model centers on diagnosing and repairing refrigeration equipment and appliances that many contractors prefer to avoid. Unlike shops that focus exclusively on new equipment sales, Western Allied handles repairs across brands and ages of units, addressing problems that lead to premature replacements when handled improperly. This repair-first approach saves homeowners the cost of purchasing new appliances when existing units can be restored to proper function.
Technician Olu earned specific praise for resolving a refrigerator cooling issue that had left a customer's food at risk. The repair was completed efficiently, and Olu returned the following day to verify the work without additional charge, demonstrating commitment to follow-through. Another reviewer from Monahans described a same-day freezer repair with rapid response and completion. However,not all experiences prove positive. One customer detailed a washer repair that resulted in worsened leaking and unresolved damage, . This contrast highlights the variability that can emerge across different service calls and technicians.
5-star reviews frequently cite same-day response and technician follow-through, while 1-star reviews raise concerns about pricing transparency and repairs creating additional damage. Positive reviewers mention specific technicians by name, whereas negative reviewers describe communication gaps rather than naming staff.
Diagnosis and repair of refrigerators not maintaining proper cold temperatures, .
Fixing freezers that fail to freeze or maintain temperature, including same-day emergency service for food preservation.
Repair of washing machines experiencing drainage issues, leaks, or mechanical failures, including pump and tub diagnostics.
HVAC system maintenance and repair for residential climate control, addressing both heating and cooling systems.
Technical assessment of appliance issues to determine repair feasibility versus replacement recommendations.
Specialized repair of refrigeration equipment and systems, addressing refrigerant lines, cooling coils, and compressor problems.