Ray's Plumbing & Pump Services

Ray's Plumbing & Pump Services operates as a plumbing contractor in Pearsall, Texas, holding a license to service residential and commercial properties across Frio County. Founded by Ray Martinez, the company has accumulated 15 customer reviews yielding a 3.1-star average rating. The team handles new construction installations, septic system maintenance, water heater repairs, and general plumbing diagnostics for homeowners in Pearsall and surrounding rural communities.

Customer feedback reveals significant inconsistencies in service delivery. Several reviewers report experiencing unexpected fee negotiations after initial quotes, with one homeowner noting a $600 charge for approximately 20 minutes of work spanning two separate visits. Another customer describes a five-week delay on a new construction project with no communication or returned calls after receiving partial payment. These patterns suggest the company may struggle with project management and clear pricing communication, particularly for larger installations.

Technician interactions vary considerably across reviews. One reviewer describes a same-day service call where technicians arrived promptly but the resulting invoice exceeded expectations. Another customer recounts a 45-minute drive to a rural property followed by a technician attempting to light an automatic water heater with a lighter, an approach their reviewer deemed unsuitable for the unit type. While some customers report satisfactory resolutions, others describe having to escalate complaints or request cancellations after failed service attempts.