Locke Supply Co - #139 - Plumbing Supply

Locke Supply Co operates as an employee-owned distributor with over 200 locations, including a Plano, TX facility reachable at (972) 516-0497. With 192 reviews reflecting a 4.3-star rating, they serve plumbing contractors and DIY homeowners across the Dallas-Fort Worth metro, with specific mentions of Plano and surrounding Collin County communities in reviewer feedback.

What separates this supply house is an open-door policy toward homeowners tackling their own projects, a stance that several reviewers note as uncommon in the trade. Cameron Willis, a capable DIYer, described being welcomed on a Saturday morning to purchase an AC condenser fan motor and receiving the same attentive service as a professional account. The Plano location maintains a design center for customers seeking in-person guidance, and an online account unlocks exclusive pricing plus mobile ordering through their app.

Two specific Plano technicians earned named recognition in recent reviews. Austin guided Derek Soderberg through selecting the exact plumbing parts for a project while teaching him how to assemble everything correctly, turning a first-timer into a repeat customer. Jason handled Cameron Willis on the phone and in-store, working through multiple motor options until they identified the right fit for his application, with the diagnosis and same-day part delivery happening during a weekend heat wave. Luke McCoy singled out David at the Plano counter for providing a thorough, no-pressure experience.

Reviewers consistently highlight the expertise and patience of counter staff at the Plano location. Derek Soderberg praised Austin for walking him through part selection and assembly steps as a plumbing rookie, while Cameron Willis noted Jason took time to walk through motor options until finding the right application fit, even helping diagnose the problem over the phone. Across 192 reviews averaging 4.3 stars, positive feedback cites knowledgeable staff who explain products without condescension, same-day availability for urgent repairs, and a parts inventory deep enough to handle weekend emergencies for DIYers and contractors alike.