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About Lovejoy HVAC, LLC
Lovejoy HVAC, LLC has earned a perfect 5.0-star average across 266 customer reviews, making it one of the highest-rated HVAC contractors operating in Plano, Texas. Founded and operated by Brad Lovejoy, the company has built its reputation through transparent communication and a no-pressure sales approach that reviewers repeatedly commend. The team handles both residential and light commercial projects throughout the Plano area, including system installations, repairs, and seasonal maintenance for heating and cooling systems.
What distinguishes Lovejoy HVAC is the personal investment Brad and technician Stephen bring to every job. Multiple reviewers highlight how Brad took time to explain system options without rushing the conversation, a contrast to contractors who push upgraded equipment. The company maintains responsiveness to urgent calls, fitting in same-day assessments when possible and coordinating parts orders quickly to minimize homeowner discomfort during equipment failures.
Customer stories reveal a company that bends over backward for its clients. Kenn Busse describes Brad rearranging his schedule to diagnose an issue, then returning the next day to complete the repair after sourcing the necessary parts. Gaurav Patel recounts Brad arriving at his home on a heavy snow day to assess a heater, demonstrating a commitment to service that transcends convenient business hours. Tom Sawyers notes Brad walked him through every detail of the installation, answering follow-up questions with patience and thoroughness that earned a recommendation from his realtor.
What Customers Say
All 8 reviewers award 5 stars, with 3 explicitly mentioning same-day or next-day service response. Brad or Stephen are named by every reviewer, confirming the owners handle service calls personally rather than delegating to anonymous technicians. No negative reviews are present, and the sole criticism, pricing being reasonable, appears in a positive context.
Services
New HVAC System Installation
Complete system replacement with detailed explanations of options, fair pricing, and professional installation by courteous technicians.
AC Repair & Maintenance
Responsive repairs covering compressors, refrigerants, and cooling components for both urgent and scheduled needs.
Heating System Repair
Diagnosis and repair of heating equipment, including emergency visits during cold weather events.
Seasonal Tune-Uups
Preventive maintenance for heating and cooling systems to improve efficiency and extend equipment lifespan.
Parts Replacement
Sourcing and installing replacement parts for aging or failed HVAC components, coordinated to minimize downtime.
Emergency HVAC Service
Same-day or next-day response for urgent heating and cooling failures, including weekends and weather emergencies.