TruStar Supply

TruStar Supply operates as a wholesale HVAC equipment distributor serving the Dallas-Fort Worth metroplex from three Texas locations: Plano, Garland, and Ennis. The company stocks heating and cooling parts, air handlers, filters, blower wheels, capacitors, and tools from major manufacturers. With a 4.0-star rating from 34 customer reviews, TruStar Supply primarily serves a network of dealers in the residential replacement market rather than individual homeowners directly. The Plano store at 1111 Jupiter Road is open Monday through Friday 7:30 AM to 5 PM and Saturday 8 AM to noon, with Darren Waisner managing the location.

What distinguishes TruStar Supply from retail HVAC supply houses is its wholesale distribution model and breadth of manufacturer partnerships. The company carries products from Aprilaire for air filtration and media, Goodman for air handlers, MARS for blower wheels, and Packard for capacitors. Their DFW-area warehouse stocks refrigerant, ducting components, and installation supplies, making them a one-stop resource for contractor crews needing same-day parts for heat pump swaps, AC compressor failures, or overflow pan replacements. The Plano location features a showroom with display units and a back warehouse for bulk inventory.

Customer experiences at TruStar Supply reveal a service-oriented team despite pricing concerns raised in some reviews. Tyson Smith noted the staff helped him locate parts for an AC overflow pan replacement, describing the showroom as clean and organized with extensive inventory in the warehouse. Another reviewer, Sam Naeemipour, specifically praised the company for better prices compared to other suppliers, with good customer service. One customer mentioned receiving assistance from a staff member with a memorable singing voice during a parts lookup, highlighting the personal touch that distinguishes this locally-operated supply house from national chains.