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Claim This BusinessAbout New Generation Air, LLC
New Generation Air, LLC operates as a licensed HVAC contractor based in Round Rock, Texas, serving the greater Williamson County area including areas of Austin and Pflugerville. With an exceptional 5.0-star rating accumulated across 81 verified customer reviews, this locally-owned business has established itself as a trusted name for residential heating and cooling needs in the community.
Richard, the owner and lead technician, brings a transparent, customer-focused approach to every service call. Without relying on generic service packages, the company prioritizes explaining the reasoning behind each diagnostic finding and repair recommendation. Customer reviews consistently mention fair pricing and honest assessments, with the team taking time to show homeowners actual footage and photos of equipment conditions before proceeding with work.
Customer narratives from recent reviews highlight Richard's diagnostic speed and problem-solving ability. One reviewer describes how the technician identified and resolved an A/C issue causing intermittent cool air within 15 minutes, a problem the homeowners had struggled with for two days while attempting capacitor replacement. Another recounts how the team addressed a mismatched system installed by builders that had caused uneven temperatures across bedrooms and contributed to indoor air quality issues, restoring comfortable climate control to the entire home.
What Customers Say
All 81 reviewers award 5 stars except one, with named technician Richard appearing across multiple positive accounts. Customers consistently mention quick diagnostic identification, fair pricing, and thorough explanations of repair scope. The single 4-star review cites scheduling delay rather than service quality.
Services
A/C Repair & Troubleshooting
Diagnostic services for cooling system failures, intermittent performance, and refrigerant issues.
Heating System Repair
Repair and maintenance for furnace and heating equipment in Texas winters.
HVAC System Installation
New system installation including addressing improperly installed builder units.
Indoor Air Quality Assessment
Evaluation of ventilation, mold concerns, and air distribution problems affecting home comfort.
HVAC Balancing
Assessment and adjustment of airflow to resolve temperature inconsistencies across rooms.
Preventive Maintenance
Tune-up services to maintain system efficiency and prevent unexpected failures.
Ductwork Evaluation
Inspection of duct installation and condition affecting system performance and air quality.