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About AC and Heat
AC and Heat has been serving the North Dallas suburbs for over two decades, building a reputation built on the F.A.I.T.H. principle: Fast, Affordable, Integrity, Thorough, and Honest. The company holds proper licensing and insurance, and maintains a 4.9-star average across eight verified customer reviews. Based in Rowlett, the contractor extends services to Garland, Rockwall, Fate, and surrounding communities in the metro area, with 24/7 emergency availability for both residential and light commercial properties.
What distinguishes AC and Heat from neighboring contractors is their commitment to comprehensive diagnostics and transparent pricing. The team pledges never to sell services a customer does not need, and their preventative maintenance programs are designed to reduce both utility costs and emergency breakdowns. Referrals earn returning clients a 10% discount on future labor, and seasonal service contracts provide all-inclusive coverage for year-round comfort. This approach reflects the owner's stated philosophy: easy repairs should cost less, not more.
Customer reviews consistently name technicians David and Randy as the team members who arrive when the pressure is highest. During a brutal summer stretch, David and Randy replaced an upstairs system for the Herrera family, explaining every step so the homeowner could make an informed decision. Jessica Ostby described them arriving within an hour of her call for a failed downstairs unit in a split system, tracking down the exact replacement board and completing the repair same-day. Evan Utterback specifically praised the owner's willingness to share energy-efficiency tips after completing the service.
What Customers Say
Six of eight reviewers awarded five stars, with a fourth reviewer giving four stars. Emergency same-day service appears in two five-star reviews, and fair pricing is explicitly mentioned in multiple comments.
Services
AC Repair & Maintenance
Same-day diagnostics, tune-ups, and repairs for all major AC brands including refrigerant recharge and component replacement.
Heating Repair
Heating system diagnosis and repair for furnaces, heat pumps, and other heating equipment
System Installation & Replacement
Full system replacement with new equipment selection guidance, estimate transparency, and professional installation.
Preventative Maintenance
Seasonal check-ups to prevent summer and winter breakdowns, reduce utility costs, and extend equipment lifespan
Annual Service Contracts
Service contracts covering all seasonal maintenance, repairs, and priority emergency scheduling