Broken Pipes Plumbing & Heating

Broken Pipes Plumbing & Heating operates in Salt Lake City, Utah, delivering plumbing and heating services to residential and commercial clients across the metro area including Murray, West Valley City, and South Salt Lake. The company holds a master plumber license, the highest credential available in Utah, and has been providing quality service since 2000. Derek Tingey, the primary technician, grew up learning the trade from his father Ken Tingey and completed formal plumbing trade school in 2005. All three customer reviews award five stars, reflecting consistent excellence in both residential and commercial projects.

Derek specializes in designing and installing boiler systems, with particular expertise in Lochinvar combi-boiler repairs, installations, and large-scale projects. Unlike contractors who prioritize upselling, his business model centers on never recommending services a client does not actually need. He guarantees quality work and materials, refusing to compromise his standards to meet tight timelines. Invoices are only submitted for full payment upon job completion, aligning his compensation with client satisfaction rather than aggressive sales targets.

Customers describe Derek as professional, courteous, and efficient, with strong communication skills that help homeowners understand their options during remodel projects. One reviewer needed urgent boiler maintenance during a system crisis, and Derek responded with same-day service to restore hot water heat. A separate client faced a mystery problem that appeared after initial repairs, and Derek returned to diagnose and permanently resolve the issue. His responsiveness extends to odd-hour text messages and remote diagnostic assistance when feasible.