Design Comfort
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About Design Comfort
Design Comfort has served Salt Lake City homeowners for more than a decade, building a reputation on consistent, reliable HVAC service across the valley. The company holds a 4.8-star rating drawn from 150 customer reviews, placing it among the most trusted names in Utah's capital. Operating six days a week from 6:30 AM to 10 PM, the team responds to residential calls throughout the Salt Lake metro area, including Murray, Sandy, and West Valley neighborhoods.
What distinguishes Design Comfort from neighboring contractors is their commitment to transparent diagnostics and fair pricing. Multiple reviewers note that technicians arrive with solution-oriented assessments, explaining problems in plain language before recommending repairs. The company handles both emergency repairs and planned maintenance, with particular expertise in furnace systems, boiler units, and tankless water heaters, equipment that fails most dramatically during Utah's extreme temperature swings.
Customer stories illuminate the team's approach. Rosann Greenway woke on the coldest morning of the season to a dead furnace; Design Comfort sent a technician the same day, diagnosing and repairing the issue within twenty minutes. Larry Jensen, a client for over ten years, called at 9 PM about a failing 13-year-old water heater. Steven Crane arrived the next morning, removed the old unit, and installed a new heater by noon, delivering hot water less than fifteen hours after the initial call.
What Customers Say
Eight reviewers contributed all 5-star feedback, with four explicitly praising same-day emergency response times. Technicians named across reviews include Spencer, Steven, James, and Stephen, each noted for punctuality and clear communication. No negative reviews appear in the dataset.
Working Hours
| SundayToday | Closed |
| Monday | 6:30 AM–10 PM |
| Tuesday | 6:30 AM–10 PM |
| Wednesday | 6:30 AM–10 PM |
| Thursday | 6:30 AM–10 PM |
| Friday | 6:30 AM–10 PM |
| Saturday | 6:30 AM–10 PM |
Services
Furnace Repair & Maintenance
Emergency Diagnoses and Tune-Ups: Rosann Greenway's furnace was repaired same-day; annual maintenance keeps systems running through Utah winters.
Boiler Service
Installation Error Correction and Maintenance: Stephen identified an improperly installed boiler and created a remediation plan; Holly Kirsten scheduled annual maintenance via text.
Water Heater Installation
Traditional and Tankless Units: Steven Crane replaced a 13-year-old traditional water heater with next-day installation; Stephen performed vinegar flushes on tankless units.
AC Repair
Emergency Cooling Recovery: Jost Wendt's AC failed during a heat wave; the team worked overtime to restore operation the same day.
Preventive Maintenance
System Inspections and Filter Checks: Technicians including Kelli Young's regular technician Steven perform multi-point inspections and flag future maintenance needs.