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About SCR Mechanical LLC
Custom Comfort Cooling and Heating, LLC operates from Sandy, Utah, delivering residential HVAC installation and repair services to homeowners throughout the greater Salt Lake Valley. The company has earned a perfect 5-star average from 47 customer reviews, with owner Randy Fitch personally answering calls and participating in installations. The firm handles both routine maintenance on aging systems and complex projects like new construction additions.
The company distinguishes itself through an honest, consultative approach that reviews say sets them apart from larger competitors. Rather than automatically recommending replacement for older equipment, technicians assess whether repair makes practical sense first. Randy and his team provide options with transparent pricing, and customers report the quote accurately reflected the work performed.
Craig Butler needed climate control for a newly built garage and home office suite constructed across his driveway, and he called Randy Fitch directly after finding the company online. The crew arrived on schedule for installation, delivered quality workmanship, and completed the project to Craig's satisfaction. Terri Sapp faced 85-degree heat inside her three-story townhouse during summer and contacted Custom Comfort for urgent help. Randy, Steve, and Casey assessed her aging unit, attempted a repair to preserve it when possible, then pivoted to ordering a new system once replacement proved more cost-effective long-term. They even loaned window cooling units while awaiting installation and returned after hours to finish the work as quickly as possible.
What Customers Say
47 reviewers awarded Custom Comfort Cooling and Heating a 5-star average, with each published review praising the company's honest approach over hard-sell tactics. Customers consistently mention the team's warmth and professionalism, and those facing urgent breakdowns report after-hours responsiveness during extreme heat. Several reviewers contrast this owner-operated firm favorably against corporate HVAC chains that prioritize replacement over repair.
Services
HVAC Repair and Maintenance
Diagnosing and fixing malfunctioning heating and cooling systems, including tune-ups for aging equipment to extend operational life.
New System Installation
Installing complete heating and cooling systems in homes that currently lack HVAC infrastructure or require full replacement.
Equipment Replacement
Removing outdated units and installing new systems when repair is no longer cost-effective, with honest assessment of whether replacement is necessary.
New Construction HVAC
Designing and installing ductwork and equipment for additions, garages, home offices, and guest houses built as separate structures.
Emergency Repair Response
Responding quickly to systems that fail during extreme weather, including after-hours calls and temporary cooling solutions.
System Assessment and Consultation
Evaluating existing equipment, explaining repair versus replacement options, and providing transparent quotes before work begins.