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About RockRuth HVAC E-Commerce
RockRuth HVAC E-Commerce operates as an air conditioning store serving Sandy, Utah, and maintains a 3.3-star rating drawn from 38 customer reviews. The business offers around-the-clock availability every day of the week, including holidays. Reviewers describe experiences spanning furnace replacements, emergency heating repairs, and HVAC equipment sales. Several customers mention interacting with specific team members including Ms. Prince, who coordinated a furnace replacement, and technician Luis Music, who performed emergency repairs during winter weather conditions.
The website for this contractor could not be accessed at the time of review, limiting direct information about brand partnerships, certifications, or specific equipment offerings. Based on review content, the business appears to handle both residential heating system replacements and emergency repair scenarios. Customer feedback indicates the company fulfills online orders for HVAC equipment and coordinates on-site service appointments for system installations and repairs.
Reviewers share specific service experiences that illustrate the company's capabilities. Sharon Florence describes a furnace replacement completed within three hours by technician IRA, noting the team responded within 24 hours of initial contact despite a 14-year wait with a previous system. Staci Jones recounts that a repair technician arrived during snowy conditions to address a heating issue that had persisted over a weekend and holiday period. One reviewer notes delivery of ordered items ahead of schedule, while another mentions resolving an equipment issue independently after receiving what they described as incorrect diagnostic information.
What Customers Say
Four of six detailed reviewers awarded five stars, praising equipment quality, timely delivery, and technician expertise. The three-star review cites customer service gaps, while a two-star account describes a diagnostic disagreement. Positive reviews frequently name specific team members and describe successful outcomes, while negative feedback focuses on communication issues rather than technical competency.
Working Hours
| SundayToday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Emergency HVAC Repair
24/7 emergency repair services for heating and cooling systems, including holiday and weekend callouts.
Furnace Replacement
Full furnace and heating system replacement, with one reviewer describing a 40+ year old unit replaced in three hours.
AC Repair & Maintenance
Air conditioning repair and maintenance services for residential properties.
Online Equipment Sales
HVAC equipment available for purchase online with delivery options.
System Diagnostics
Diagnostic services to identify HVAC system issues, though one reviewer reported disagreement on root cause.