Five Star Air Conditioning, Heating & Plumbing

Five Star Air Conditioning, Heating & Plumbing operates as an owner-operated business based in St. George, Utah, serving the broader Southern Utah corridor with 24/7 availability. With a rating of 4.8 stars across 180 reviews, the company handles air conditioning, heating, and plumbing needs entirely with in-house crews, avoiding third-party subcontractors for any of these trades. They extend service from St. George (their headquarters) to Washington, Hurricane, Ivins, Santa Clara, La Verkin, Cedar City, and into Mesquite, Nevada. The company maintains Utah license UT Lic. 11804992-5501 and Nevada licenses for both HVAC and plumbing work. Same-day service and flat-rate pricing are standard.

What separates Five Star from larger contractors is their commitment to doing business without a call center, upsell scripts, or a franchise playbook. Every call reaches their crew directly. Their website emphasizes genuine customer interaction over scripted sales, and their technicians explain repair options and pricing before work begins. The company holds Google Guaranteed status and advertises financing as available, giving homeowners flexible payment choices for major installations.

Reviewers consistently describe technicians arriving the same day or the next morning after their call, with one customer noting Dallion diagnosed their AC unit, discussed repair versus replacement options transparently, and completed a full system replacement within half a day. Another reviewer praised the team for keeping them updated throughout the plumbing work and showing them the results when finished. A third reviewer mentioned Five Star handled warranty claims directly with the manufacturer, securing parts needed for repair under their existing coverage.