The Point at Falls Church
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About The Point at Falls Church
The Point at Falls Church sits in Arlington, Virginia, offering residents proximity to the metro and the W&OD trail. This apartment community maintains a 3.4-star rating drawn from 67 resident reviews, providing prospective tenants with a transparent view of tenant experiences at the property. The leasing office operates Monday through Friday from 9 AM to 6 PM, with Saturday hours from 9 AM to 5 PM and Sunday availability from noon to 5 PM, accommodating diverse scheduling needs for those exploring residency.
Residents and prospective tenants consistently highlight the leasing team's dedication to customer service. Reviewers note team members go above and beyond to ensure residents feel heard and supported, with particular recognition for responsiveness in addressing concerns and guiding applicants through the move-in process. The property's location offers convenient access to transit options and outdoor recreational paths, factors that reviewers identify as significant advantages of calling this community home.
Customer reviews reveal specific scenarios demonstrating the leasing team's approach. One reviewer describes an application process where the team worked to accommodate prospective residents, while another notes the team member's attention to detail in resolving issues promptly. These accounts provide prospective tenants with concrete examples of what to expect when engaging with the leasing office.
What Customers Say
Two of three detailed reviews praise specific team members by name, with positive feedback focused on professionalism and responsiveness. One review raises concerns about office availability, while another addresses application processing timelines. The overall rating of 3.4 stars from 67 reviews reflects mixed tenant experiences.
Working Hours
| SundayToday | 12–5 PM |
| Monday | 9 AM–6 PM |
| Tuesday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| Thursday | 9 AM–6 PM |
| Friday | 9 AM–6 PM |
| Saturday | 9 AM–5 PM |
Services
Apartment Leasing
Assist prospective residents with finding and securing available units through the application process.
Resident Services
Address ongoing tenant concerns including maintenance requests and community-related questions.
Property Tours
Showcase available units and community amenities to prospective residents.
Application Processing
Review and process rental applications including background and credit verification.
Move-In Coordination
Guide new residents through the move-in process and orientation to community features.