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About Platinum Heating and Air
Platinum Heating and Air serves Charlottesville as an HVAC contractor holding a 4.0-star average rating drawn from eight client reviews. The company name evokes premium service, and project scopes described in feedback range from complete replacements on new construction to customized system designs for architecturally distinctive residences.
This contractor specializes in installations that demand extra planning and precision. Reviewers describe working through the challenges of exposed beams, logs, and other structural elements where standard positioning would compromise either performance or aesthetics. The team configured a heat pump and air handler to capture waste heat for pool heating, demonstrating creative problem-solving beyond conventional installs.
Customers highlight same-day response during AC emergencies and fair treatment of clients including other homeowners whose properties they serviced. Jorge Morales praised John and Will for installing a heat pump with an innovative heat exchanger that repurposes AC waste heat for pool warming. Adam Rose noted same-day arrival restored his cooling during a breakdown. Bill B Sizemore appreciated rapid response when his heating failed.
What Customers Say
Six of eight reviewers awarded five stars, praising same-day service, professional installation, and fair pricing. Two reviewers cited concerns: one mentioned missed callbacks and substandard crawlspace work, while another gave a minimal one-star rating without detail.
Services
New HVAC System Installation
Complete unit replacement and new installation for homes, including custom configuration for architecturally challenging layouts.
Heat Pump Installation
Heat pump and air handler installation with creative solutions like waste-heat recovery for pool heating.
AC Repair
Same-day diagnostic and repair services for air conditioning breakdowns, as highlighted by emergency response reviews.
Heating Repair
Emergency heating repair, with one reviewer noting rapid response during a heating outage.
System Maintenance
Ongoing maintenance and tune-ups, implied by replacement and repair work across multiple properties.
Custom System Design
Design assistance for unique builds, selecting appropriate equipment for unusual homes like log structures.