The Otter Guys Heating, Air Conditioning, Plumbing
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About The Otter Guys Heating, Air Conditioning, Plumbing
The Otter Guys Heating, Air Conditioning, Plumbing serves Charlottesville and nearby Central Virginia neighborhoods with heating, cooling, plumbing, and indoor air quality solutions. With a 4.9-star rating accumulated across 1,038 verified client reviews, the company has built a track record of responsiveness and technical competence. Technicians maintain open communication throughout service visits, explaining diagnostic findings directly to homeowners and providing upfront pricing before work begins. The company operates Saturday and Sunday hours for residents who cannot schedule service during standard weekday windows.
The breadth of in-house capabilities distinguishes this contractor from smaller operations that sub-contract specialized work. Their service menu covers three primary trade categories: traditional HVAC (air conditioning, furnaces, heat pumps, boilers), plumbing (water heaters including tankless units, drain cleaning, leak detection, water filtration systems, well pump repair and installation), and indoor air quality (whole-home filtration, UV purifiers, dehumidifiers, humidifiers, duct cleaning). Both residential and commercial clients are served, and the company offers preventive maintenance agreements designed to reduce emergency call frequency for heating and cooling equipment.
What Customers Say
Of five sampled reviews mentioning specific technicians, four highlight same-day or next-day appointment availability even during severe weather. Nathan earned repeat mention for bringing a tablet to walk clients through diagnostic results visually. Kenny and Caleb received praise for addressing an unrelated odor concern discovered during a routine duct cleaning estimate, going beyond the original scope without prompting. Three reviews specifically reference competitive pricing compared to prior contractors.
Working Hours
| SundayToday | 9 AM–4 PM |
| Monday | 7:30 AM–5 PM |
| Tuesday | 7:30 AM–5 PM |
| Wednesday | 7:30 AM–5 PM |
| Thursday | 7:30 AM–5 PM |
| Friday | 7:30 AM–5 PM |
| Saturday | 9 AM–4 PM |
Services
AC Repair & Maintenance
Emergency air conditioning service, ductless systems, filter replacement, and seasonal tune-ups for cooling equipment.
Heating System Service
Furnace repair and installation (oil and gas), heat pump service, boiler maintenance, and emergency heating visits.
Plumbing Repairs & Installation
Leak detection, drain cleaning, garbage disposal installation, water heater replacement including tankless units.
Water Treatment
Whole-home water filtration systems and well pump repair or new installation for properties with private wells.
Indoor Air Quality Solutions
Whole-home filtration, UV air purifiers, dehumidifiers, humidifiers, and duct cleaning services.