SERVPRO of Chesapeake, Portsmouth, Norfolk West, and Hampton North

SERVPRO of Chesapeake, Portsmouth, Norfolk West, and Hampton North operates as a water damage restoration and general cleaning contractor serving Chesapeake, Virginia and surrounding communities including South Norfolk, Indian River, Great Bridge, Greenbrier, Hampton, and Portsmouth. The franchise has operated under owners Andrew and Theresa Bahen since September 2020, though the team brings over 35 years of combined experience in the restoration industry. With a rating of 4.5 stars across 258 reviews, the company maintains 24-hour availability seven days a week for emergency water, fire, and storm damage response. This location holds IICRC certification in multiple restoration specialties and maintains an A+ rating from the Better Business Bureau.

What distinguishes this SERVPRO franchise is its direct coordination with major insurance providers throughout the claims process, handling communication with adjusters and agents on behalf of homeowners. The company offers a comprehensive suite of restoration services beyond water damage, including fire damage remediation, mold remediation, storm response, and full construction services for properties affected by disasters. Their specialty cleaning division covers biohazard and crime scene cleanup, virus and pathogen cleaning, document restoration, and contents packout services. The business also provides air duct and HVAC cleaning, carpet and upholstery cleaning, and odor removal services for both residential and commercial clients across the region.

Customer reviews highlight specific team members who managed restoration projects with attention to communication and technical skill. Reviewer Kimberly Bullock praised project manager Tim Brinn for keeping her informed at each step and maintaining security during work at her property, noting the team was efficient and thorough throughout the process. Another reviewer, Amy Schock, detailed how technicians Charles, Lorraine, and Max guided her through water heater leak damage that created potential black mold issues, with Max specifically handling the complex transition from a built-in jetted tub to standard tub and shower installation. The company responds to emergencies around the clock, including holidays and weekends, serving both residential homeowners and commercial property managers throughout the greater Chesapeake area.