Country Breeze Heating & Cooling

Country Breeze Heating & Cooling maintains a 4.0-star rating across 35 reviews in Fincastle, Virginia. The contractor operates seven days per week from 8 AM to 8 PM, providing heating and cooling services to homeowners throughout the Fincastle area. This family of reviewers shows a notable split in sentiment: those with positive experiences praise the technicians for honesty and going the extra mile, while negative reviews center on installation problems and communication breakdowns that left homeowners without working equipment for extended periods.

Kevin H, a reviewer who sought the company based on a commercial HVAC professional's recommendation, described the team as polite, professional, and honest. That reviewer noted the crew special-ordered parts to overcome wiring configuration challenges rather than abandoning the job. However, two separate reviewers reported that newly installed heat pump systems arrived with wiring errors, and one furnace installation stretched across 2.5 months due to ordering the wrong equipment and failing to return calls.

One reviewer documented a furnace replacement that went catastrophically wrong: after being told a $20,000 new furnace was necessary, the ordered unit arrived without heating components. Over 13 phone calls across 2.5 months, the office never provided updates. The homeowner eventually hired a different contractor, who completed the job within a week at a significantly lower price. Another reviewer reported that a heat pump installed by Country Breeze was wired incorrectly, and a second company confirmed the error after the boards burned out. The reviewer stated the office never returned calls until a message was left on their machine.