The Fire and Water Company
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About The Fire and Water Company
The Fire and Water Company operates as a gas-focused contractor serving Gloucester, Virginia. With a 4.0-star rating gathered across 22 customer reviews, the team handles gas line installations, water heater replacements, and related residential repairs. Several reviewers specifically credit a technician named Mark with delivering detailed explanations of proposed work, transparent pricing options, and follow-through that went beyond initial expectations.
What distinguishes this contractor from standard HVAC companies is their specialization in gas infrastructure and tankless water heater systems. One reviewer documented a same-day site inspection followed by a complete tankless unit installation completed within 24 hours, noting the option was the most affordable among roughly a dozen competitors contacted. Another customer story describes the team returning on a Thursday to install a replacement water heater after resolving the initial diagnostic call on the preceding Saturday.
Two specific technicians surface repeatedly in positive accounts. A reviewer in a Saturday-morning emergency situation describes Billy arriving around 10am and restoring hot water quickly despite the system's age. Mark receives multiple mentions for taking time to explain repair options, declining to apply pressure selling tactics, and providing post-installation care guidance for the heating system.
What Customers Say
Five-star reviews emphasize rapid response and fair pricing. Positive accounts name Mark and Billy specifically, describing them as technicians who provided options without pressure. Negative reviews cite unexpected labor costs totaling $1500 for a smaller gas job, with the billing dispute remaining unresolved in the customer's account.
Working Hours
| Sunday | Closed |
| Monday | 9 AM–4 PM |
| Tuesday | 9 AM–4 PM |
| WednesdayToday | 9 AM–4 PM |
| Thursday | 9 AM–4 PM |
| Friday | 9 AM–4 PM |
| Saturday | Closed |
Services
Gas Line Installation
Professional gas line setup for appliances, performed by licensed technicians meeting local code requirements.
Tankless Water Heater Install
Removal of old units and configuration of tankless systems, completed within 24 hours in at least one documented case.
Water Heater Replacement
Full replacement services for conventional and tankless water heaters, including diagnostic and installation phases.
Emergency Repair
Responsive repair calls including Saturday morning emergencies requiring same-day technician dispatch.
System Diagnostics
Assessment of heating and water heating issues, with options outlined and pricing explained upfront before work begins.