Starnes Inc.

Starnes Inc. operates as a licensed HVAC contractor serving Lebanon, Virginia and surrounding communities in Russell County with 24-hour availability throughout the week. The company maintains a 4.4-star rating derived from 98 customer reviews, positioning it among mid-sized regional contractors in the Appalachian region of Southwest Virginia. This around-the-clock schedule reflects a commitment to emergency response that some smaller operations cannot match, though the review volume suggests a steady stream of service calls rather than a dominant market presence. Potential customers in the tri-cities area of Lebanon, Norton, and Abingdon researching HVAC options will find the company listed among providers offering standard residential heating and cooling systems.

The company maintains a straightforward digital presence through its website, though specific manufacturer partnerships, certification credentials, or specialized service offerings are not detailed in publicly available online materials. Without manufacturer authorization listings or specific brand affiliations visible, customers seeking particular equipment brands or advanced systems may need to confirm product availability directly. The absence of detailed online service descriptions means the company likely focuses on standard residential and light commercial maintenance, repair, and replacement rather than niche specializations like commercial refrigeration or custom duct fabrication.

Customer narratives drawn from recent reviews reveal recurring service dynamics worth knowing. Joe Breeding described a five-week delay for a heat pump part that should have arrived within two weeks, discovering only after personally contacting the manufacturer that Starnes Inc. had not placed the order. Kerry Cline reported a capacitor failure just two days post-repair, with a subsequent technician identifying a substandard component. Reviews also reference instances where service communications and billing clarity created frustration. These accounts represent the types of service outcomes prospective customers evaluate alongside rating averages.