How quickly can The Right Choice Heating & Cooling respond to an HVAC emergency in Martinsville?

One reviewer reported calling with an issue and receiving same-day service within an hour, suggesting priority response for urgent situations.

What should I do if my gas furnace starts making loud rumbling noises?

One customer shut down their furnace and called The Right Choice, receiving a callback by 8:30 AM the next morning with repairs completed the same day.

Does this contractor offer any warranty on furnace repairs?

A reviewer mentioned a part was replaced under warranty, but the furnace continued having issues afterward, indicating warranty coverage may vary by component.

Can The Right Choice Heating & Cooling handle water heater repairs?

Yes, one 5-star review specifically mentions the company successfully repairing a hot water heater with fantastic service.

What happens if a repair does not fix the original problem?

One customer paid $100 for a visit where a part under warranty was replaced, yet the furnace still did not work properly, requiring them to hire another contractor.

The Right Choice Heating & Cooling, LLC

HVAC contractor

3.7(6 reviews)

40 Gatewood Rd, Martinsville, VA 24112

(276) 340-6954

Call (276) 340-6954 Get Directions

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About The Right Choice Heating & Cooling, LLC

The Right Choice Heating & Cooling, LLC serves residential customers in Martinsville, Virginia as a local HVAC contractor. The business holds a 3.7-star average rating drawn from six customer reviews, with operating hours Monday through Friday from 8 AM to 5 PM. Reviewers specifically mention Jeff as a technician who handles gas furnace replacements, repairs, and related heating and cooling work.

Customer feedback highlights both strengths and concerns worth noting. Positive reviews praise the company for fast response times, with one reviewer noting Jeff arrived within an hour of their call. Another customer described receiving a call back by 8:30 AM after leaving a message at midnight, and mentioned reasonable pricing for furnace repairs. However, two reviews raise red flags: one customer reported their furnace still malfunctioned after a repair visit, while another described encountering an extremely condescending and disrespectful attitude during their service experience.

Specific customer scenarios from reviews include a gas furnace making loud rumbling and rattling sounds, which the company repaired after the customer reached out at midnight. Another reviewer mentioned having a furnace replaced three years ago that continues to experience issues. These contrasting experiences suggest potential variability in service outcomes that prospective customers may want to discuss when contacting the company.

What Customers Say

4 of 6 reviewers gave 5-star ratings, praising fast same-day arrival, reasonable pricing, and professional repairs. Both 1-star reviews cite serious concerns: one customer reports their furnace remained broken after a paid repair visit, while another describes an extremely disrespectful interaction with staff.

3.7 · 6 reviews

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