Caddell Electric Co Inc.

Caddell Electric Co Inc. operates as a specialized electric motor repair facility in Norfolk, Virginia, earning a 4.9-star rating across 130 client reviews. The shop maintains consistent weekday hours from 7:30 AM to 5 PM, serving commercial clients and homeowners throughout the Hampton Roads region. Their expertise centers on diagnosing and restoring electric motors for industrial equipment, commercial machinery, and specialty applications, with particular experience handling motors that other service companies deemed beyond repair.

What distinguishes Caddell Electric is their commitment to repair over replacement, a philosophy reflected in documented cases where competitors quoted replacing motors for thousands of dollars while Caddell restored functionality at a fraction of that cost. Clients consistently highlight the team's honesty in presenting options, including cost considerations and whether replacement might make more financial sense than repair. The staff takes time to explain issues visually, showing customers exactly what failed and walking through the diagnosis before proceeding.

Customer scenarios reveal the shop's responsiveness: John McCormick described a situation where critical equipment failed and Caddell arrived immediately, completing repairs within an hour, a timeline that would have stretched to two weeks through standard warranty authorization. George Yatsko noted technician Stefan addressed questions with professionalism and courtesy during a recent visit. Multiple reviewers mention dealing with the shop for over a decade, establishing the kind of long-term relationships that define neighborhood institutions.