Reserves at Tidewater Apartment Homes
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Residents at Reserves at Tidewater Apartment Homes in Norfolk, VA share a complicated relationship with this 533-unit complex. With 533 Google reviews yielding a 3-star average, the property draws a mix of satisfied tenants and those facing significant challenges, particularly with heating and cooling systems.
The complex operates standard leasing office hours Monday through Friday from 9 AM to 6 PM and Saturday from 10 AM to 4 PM, closed on Sunday. Prospective residents should verify current availability and pricing directly with the leasing staff, as specific unit details and move-in specials require direct inquiry.
Documentation from former and current residents reveals recurring concerns around maintenance response times and apartment condition. Multiple reviewers describe situations where heating and cooling systems experienced delays in repair, and some tenants report difficulties with deposit return and communication from the leasing office.
What Customers Say
Of 533 reviews, 3-star average reflects polarized experiences. Positive feedback touches on location and initial impressions, while recurring complaints center on maintenance delays, temperature control issues, and communication breakdowns.
Working Hours
| Sunday | Closed |
| MondayToday | 9 AM–6 PM |
| Tuesday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| Thursday | 9 AM–6 PM |
| Friday | 9 AM–6 PM |
| Saturday | 10 AM–4 PM |
Services
Apartment Leasing
Studio, one-bedroom, and two-bedroom units available with varying floor plans and proximity to building amenities.
Resident Amenities
On-site fitness center, pool access, and common-area features typically found in mid-size multifamily communities.
Maintenance Services
In-house maintenance team handles repair requests submitted through the leasing office.
Parking Options
On-site parking, with some reviewers noting vehicle towing policies for unauthorized vehicles.
Pet Accommodations
Pet-friendly policies with breed and weight restrictions determined by the leasing office.