J & M Heating & Air Conditioning

J & M Heating & Air Conditioning serves Pearisburg, Virginia as a heating contractor with 8 documentedreviews holding an average rating of 2.5 stars. This places the company among moreestablished operations in the region, though prospective clients will want to weight the mix ofpositive and critical feedback carefully when considering a service call.

A reviewer commending the company notes a technician arrived with factory parts already stocked in the service vehicle, enabling a same-visit heat pump repair without scheduling delays. This preparation reflected diagnostic competency and allowed resolution in a single appointment. However, multiple reviewers describe frustration with follow-through, invoicing disputes, and technician assessments that reportedly missed underlying system issues visible only upon inspection by subsequent contractors.

Customers sharing experiences highlight a discrepancy between quoted service terms and final invoicing, with one homeowner documenting a near-$200 charge for under twenty minutes of on-site evaluation. Another reviewer references a conversation with the service manager about no-charge diagnostic visits, a commitment described as retracted after owner involvement. These accounts suggest homeowners benefit from requesting written confirmations of any quoted terms before work begins.