The Westin Reston Heights
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About The Westin Reston Heights
The Westin Reston Heights welcomes travelers in Reston, Virginia with 1,068 guest reviews contributing to a 4.2-star rating. Located in the Dulles Area of Fairfax County, this hotel accommodates visitors to the Washington Dulles International Airport corridor and the Reston Town Center district. The property serves both business travelers attending meetings near the airport and families visiting the Washington, D.C. metro area.
Guest reviews highlight inconsistent experiences with room conditions. Several travelers report comfortable accommodations with spacious suites, while others cite issues including elevated room temperatures reaching 79 degrees, unexpected cleaning fees, and maintenance concerns. The property features meeting rooms for conference groups and event bookings.
Named staff members appear throughout guest feedback. Anaisa Mohab receives recognition for attentive service that enhanced a family stay. Conversely, Meghan, described as managing hockey team bookings, faces criticism for communication challenges and pricing disputes. Housekeeping responded quickly when guests reported cleanliness concerns, though some issues required multiple service requests.
What Customers Say
Of 5 detailed reviews, 2 praise staff members by name for exceptional service, while 3 describe significant concerns including room temperature, unexpected fees, and cleanliness standards. Positive ratings cite helpful employees; negative ratings cite billing disputes and maintenance issues.
Services
Hotel Accommodations
Guest rooms and suites with varying configurations for business and leisure travelers.
Conference & Meeting Rooms
Meeting spaces for corporate events, team gatherings, and group bookings.
Pool & Fitness Center
Indoor pool and gym facilities for hotel guests.
Front Desk Services
24-hour reception, check-in, and guest assistance with concierge support.
Restaurant & Bar
On-site dining options and beverage service for guests.
Event Catering
Food and beverage services for group events and meetings.
Wi-Fi & Business Services
Complimentary internet access and business center facilities.
Parking
On-site parking available for hotel guests and visitors.