Michael & Son Services

Michael & Son Services has earned a 4.8-star rating across 9,648 reviews, positioning them as one of the most reviewed heating contractors in the Richmond metro area. Operating from a network of 14 locations throughout Virginia, Maryland, North Carolina, and South Carolina, the company maintains a fleet exceeding 500 service vehicles. Founded in 1976, the business has expanded from its original focus to encompass multiple home service trades while maintaining specialization in heating systems for residential clients throughout central and eastern Virginia.

What differentiates Michael & Son from regional competitors is their multifaceted service model under one umbrella, offering cooling, heating, plumbing, electrical, and restoration work without requiring homeowners to coordinate multiple contractors. Their status as a Carrier dealer provides access to rebate programs reaching $2,100 on select systems, while NATE-certified technicians handle heat pump and furnace installations. The company operates 24/7 emergency response with same-day availability, a practical feature for Richmond homeowners facing heating failures during humid summer peaks or unexpected cold spells.

Reviewers repeatedly mention specific technicians who delivered exception service experiences. William earned commendation for a Tesla wall charger installation, completing the work efficiently with careful attention to wiring organization and long-term reliability. Another reviewer highlighted electrician Dustin Wettstein, who resolved an electrical issue and simultaneously got an unrelated tankless water heater operational during a single visit. Jordan Bach described receiving same-day service from Adam, who text-photographed himself before arrival and wore protective boot covers while explaining thermostat wire routing. These detailed accounts suggest the company invests in both technical training and customer-facing professionalism.