1-2-3 Equipment Solutions
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About 1-2-3 Equipment Solutions
1-2-3 Equipment Solutions operates as a commercial refrigeration contractor serving the Roanoke, Virginia metro area. The business maintains a 3.1-star rating across 11 customer reviews and can be reached directly at (866) 418-2697. Service hours run Monday through Friday from 6 AM to 4 PM, with weekend availability not offered. Multiple reviewers confirm this company specializes exclusively in commercial refrigeration equipment, including ice machines and beverage coolers, rather than residential refrigeration or HVAC systems.
Customer feedback presents a mixed picture of service quality. Positive reviews cite knowledgeable technicians and effective repairs, while negative experiences center on pricing concerns and communication issues during service calls. One reviewer described a scenario where initial repair quotes changed significantly after work began, resulting in a final bill exceeding $4000. Another customer reported dissatisfaction with installation practices on a commercial ice maker, stating braided metal lines were not used as the manufacturer specified. These accounts suggest prospective clients should request detailed written estimates before authorizing work.
The company does not appear to handle residential refrigerator repairs. Reviewers specifically note that 1-2-3 Equipment Solutions operates as a commercial refrigeration company and does not service residential equipment or sell parts for home appliances. This distinction is important for homeowners seeking refrigerator repair services in the Roanoke area, as this contractor targets businesses such as bars, restaurants, and commercial establishments requiring walk-in coolers, ice machines, and similar equipment.
What Customers Say
Of 11 reviews, 4 award 5 stars citing technician knowledge and effective repairs, while 5 reviews give 1 star citing pricing disputes and misdiagnosis. The single 5-star commercial review confirms they handle ice makers and beverage coolers. A consistent theme across negative feedback involves quote changes after work authorization.
Working Hours
| SundayToday | Closed |
| Monday | 6 AM–4 PM |
| Tuesday | 6 AM–4 PM |
| Wednesday | 6 AM–4 PM |
| Thursday | 6 AM–4 PM |
| Friday | 6 AM–4 PM |
| Saturday | Closed |
Services
Commercial Ice Machine Repair
Service and repair for commercial ice makers including water-cooled models typically found in restaurants and hospitality venues.
Commercial Cooler Repair
Repair services for walk-in coolers, beverage coolers, and reach-in refrigeration units used in commercial settings.
Refrigeration System Diagnostics
Technical assessment of refrigeration system problems including compressor and condenser evaluations.
Ice Machine Installation
Installation services for new commercial ice production equipment, though one reviewer noted concerns about installation methods.
Beverage Dispenser Repair
Service for commercial beer coolers and beverage dispensing equipment commonly found in bars and retail establishments.
Commercial Refrigeration Maintenance
Preventive maintenance services to keep commercial refrigeration systems operating efficiently.