Appalachian Power

Appalachian Power serves Roanoke as the primary electric utility provider for much of southwestern Virginia. The company holds an average rating of 1.8 stars across 89 customer reviews, indicating significant service concerns from the local community. As a regulated utility, Appalachian Power operates as the exclusive electricity provider for its service territory, meaning residents cannot choose an alternative electric company for their power needs.

The company offers several programs visible on its website, including Virginia and West Virginia Green Pricing options for customers interested in renewable energy subscriptions. Appalachian Power also provides payment assistance programs, averaging monthly payment plans through AutoPay, and billing alert features. Customers can manage their accounts through the APCO mobile application, though recent reviews indicate problems with payment processing and customer service responsiveness.

Multiple reviewers describe extended power outages exceeding 20 hours with no updates from the company during the outage period. One reviewer notes losing critical electronics due to frequent power disruptions in the same area recurring weekly. Another customer recounts a billing error where a payment was returned without explanation, resulting in fees from both the utility and their bank. The reviews consistently mention a lack of accountability and difficulty reaching supervisors who can resolve service failures.