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About CMS Repairs
CMS Repairs operates as an HVAC contractor serving Roanoke, Virginia, and surrounding communities. The business holds a 4.8-star rating compiled from four customer reviews, indicating strong satisfaction among clients. One reviewer located in Richwood, West Virginia contacted the company and received service within 24 hours, demonstrating the contractor's willingness to travel beyond the primary service area. The business phone number is (304) 640-0731.
Customer reviews consistently highlight several distinguishing qualities. Response time receives particular praise, with one reviewer noting the technician arrived at her home the same evening she called for a non-functioning air conditioning unit. Pricing is described as very reasonable, and the work comes with follow-up communication to ensure the problem was fully resolved. The technician, Mr. Holcomb, is noted for keeping customers informed throughout the repair process and explaining why specific procedures are necessary.
Specific customer scenarios reveal the contractor's approach to service. When a reviewer in Richwood, WV contacted CMS Repairs, Mr. Holcomb arrived within 24 hours and maintained clear communication about the work being performed. Another reviewer described an evening call for AC failure followed by a next-evening return with parts to complete the repair. A third reviewer noted thorough inspection of furnace, gas meter, and gas line components despite being unable to complete the repair due to a frozen gas issue requiring utility company involvement.
What Customers Say
All four reviews award 4 or 5 stars, with three giving perfect 5-star ratings. Speed of response appears as a recurring theme: one reviewer received same-evening service and another was visited within 24 hours despite calling from a different state. Communication and thoroughness are praised across multiple reviews, while pricing is noted as reasonable by at least one customer.
Services
AC Repair
Diagnosis and repair of air conditioning units not functioning, with same-evening or next-day service available.
Furnace Repair
Troubleshooting and repair of heating systems, including inspection of gas components.
Heating System Maintenance
Diagnostic services for heat systems including furnace and gas line inspection.
HVAC Diagnostics
Thorough examination of HVAC equipment to identify issues, described in customer reviews.
Emergency HVAC Service
Rapid response for HVAC failures, with one reviewer receiving same-evening service.